Client Code of Conduct and Expectations 

At Blueprint Psychology, we are committed to providing a safe and respectful environment for both our team members and clients. We expect all individuals interacting with our clinic to adhere to the following Code of Conduct: 

 

Our Commitment to our clients and visitors: 

Our team members will treat all clients and visitors with courtesy and respect, maintaining a professional demeanour at all times. 

We prioritise best practice and optimal client care in all our interactions. 

Unacceptable Behaviour: 

We will not tolerate any of the following behaviours from clients or visitors: 

 

• Use of rude or offensive language, gestures, or expressions. 

• Verbal abuse or personal attacks. 

• Threatening or offensive behaviour, whether verbal or physical. 

• Threats of violence against individuals or property. 

• Racism, transphobia, homophobia, ableism or discriminatory actions. 

• Attending appointments while intoxicated with alcohol and/or drugs. 

• Damaging or stealing property within the clinic premises. 

• Actions likely to cause harassment or distress to others in the practice. 

• Sending abusive, intimidating, or threatening emails or telephone communications to our clinicians or administration team. 

Managing Unreasonable Behaviour: 

If a team member experiences disrespectful behaviour from a client or visitor: 

• The individual will be respectfully informed that their behaviour is unacceptable and needs to stop. 

• If the behaviour continues, the team member has the right to terminate the interaction. 

• The team member will notify their manager immediately via email and/or phone. 

• The manager will work with the team member to address the situation, consider necessary actions, and plan the way forward. 

• If the behaviour involves a current client, a file note will be recorded on the relevant client file in accordance with privacy regulations. 

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Ensuring Safety for All: 

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Help us maintain a safe environment by following these guidelines: 

 

• Communicate and behave respectfully at all times. 

• Refrain from using offensive language or making abusive remarks. 

• Avoid engaging in threatening or intimidating behaviour. 

• Do not attend appointments under the influence of alcohol or drugs. 

• Respect the clinic's property and belongings. 

• Refrain from actions likely to distress others within the practice. 

• Avoid sending abusive or threatening communications to our clinicians or administration team. 

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Consequences of Unacceptable Behaviour: 

Individuals engaging in unacceptable behaviour will be asked to leave our premises, and their future attendance at the clinic will be discontinued. We may advise them to seek care elsewhere. 

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Contacting the Practice Manager: If you have any questions or concerns regarding this Code of Conduct, please feel free to contact the Practice Manager on 1300 490 901. 

 

We appreciate your cooperation in creating a safe and respectful environment for everyone at Blueprint Psychology. Thank you for helping us maintain a positive experience for all our clients and team members.