Mutual Respect Policy

At Blueprint Psychology, we are committed to fostering a supportive and inclusive environment where clients and team members feel safe, respected, and valued. To ensure the best experience for everyone, we have outlined key expectations for mutual respect within our practice.

Our Commitment to You

Provide care that is professional, compassionate, and client-focused.
Create a safe and welcoming space for clients of all backgrounds.
Communicate openly and respectfully at all times.

Your Commitment to Us

 

To help maintain a positive environment, we ask clients to:

 

• Communicate respectfully with all team members and other clients.

• Honour scheduled appointments and arrive on time.

• Adhere to our policies, including those related to payments and cancellations.

• Avoid behaviours that may be disruptive, offensive, or harmful to others.

Examples of Respectful Behaviour

Using polite and considerate language in all interactions.
Being patient and understanding during busy periods or unexpected delays.
Respecting the property and privacy of others within the practice.

Unacceptable Behaviour

 

To ensure the safety and well-being of everyone, the following behaviours are not tolerated:
Verbal abuse, offensive language, or personal attacks.
Discriminatory behaviour, including racism, homophobia, transphobia, or ableism.
Physical threats, violence, or damage to property.
Attending appointments under the influence of drugs or alcohol.

What Happens if Expectations Are Not Met

 

If a client’s behaviour is inappropriate:
You will be respectfully informed of the concern and asked to stop the behaviour.
If the behaviour continues, the session may be terminated.
Repeat or severe breaches may result in the discontinuation of services at Blueprint Psychology.
 

Concerns About Staff Behaviour

If you feel that the behaviour of our staff has not met your expectations or our commitment to professionalism and respect, we encourage you to raise your concerns. Please contact our Practice Manager at 1300 490 901 or via email at complaints@blueprintpsychology.com.au to discuss the matter confidentially.

 

We are committed to addressing all concerns promptly and ensuring high standards of care.

Thank you for helping us maintain a safe and respectful environment for everyone at Blueprint Psychology.